SMG Electrical

Privacy Policy

Last updated: 16 July 2026

1. About This Policy

SMG Electrical Services (“SMG Electrical”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By contacting us, submitting an enquiry or using our website, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name, phone number and email address (when you submit an enquiry or request a quote)
  • Your property address or suburb (to scope the electrical work)
  • Details of the job or service you require, including the issue, fixture or appliance details, switchboard make and model, and access requirements
  • Photos of the affected area (when you choose to share them with your enquiry)
  • Payment information (processed securely through third-party providers — we do not store card details)
  • Communications you send us by email, phone, SMS or online forms

We only collect information that is reasonably necessary for our business functions.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Submit an enquiry or quote request via our website contact form
  • Call, SMS or email us
  • Engage us to perform electrical work or accept a written quote
  • Tag, message or comment on our Facebook page
  • Leave a review (e.g. on Google)

We may also collect information indirectly through our website analytics (see Section 7).

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiry or quote request
  • Schedule and carry out electrical work
  • Send invoices and process payments
  • Communicate with you about your job, materials, parts or appointment
  • Issue Certificates of Compliance for Electrical Work (CCEW)
  • Comply with legal, tax, insurance and regulatory obligations (including NSW Fair Trading electrical licensing and Work Health & Safety requirements)
  • With your express consent, share before-and-after photos of completed work as portfolio examples
  • Improve our services

We will not use your information for direct marketing without your consent, and you can opt out at any time by contacting us.

5. Disclosure of Your Information

We do not sell, rent or trade your personal information. We may share it with:

  • Service providers — such as our job-records, invoicing and email systems, who process data on our behalf under confidentiality obligations
  • Suppliers — only the information needed to coordinate parts, fittings, switchboards, access or scheduling
  • Regulatory bodies — where required by law (e.g. NSW Fair Trading, SafeWork NSW, Ausgrid for metering or connection work)
  • Professional advisers — accountants, insurers or legal advisers bound by confidentiality

We do not disclose your information to overseas recipients unless required by law.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information is stored in secure digital systems (email and cloud-based job records) and physical records (such as signed quotes and compliance certificates) are kept securely.

When information is no longer needed, we will take reasonable steps to destroy or de-identify it securely, subject to any record-keeping obligations under electrical and tax law.

7. Analytics and Cookies

Our website may use analytics services to understand how visitors use our site, such as Vercel Web Analytics (cookie-free) and Google Analytics. These collect anonymised data such as pages visited, time on site and general location. This data is not linked to your personal identity unless you submit our contact form.

You can disable cookies in your browser settings at any time.

8. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out of date. To make a request, please contact us using the details below. We will respond within a reasonable time (generally 30 days).

We may decline access in limited circumstances permitted by the Privacy Act, in which case we will explain why.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For any privacy enquiries, access requests or complaints, please contact:

  • Business: SMG Electrical Services
  • ABN: 40 069 723 665
  • NSW Electrical Contractor Licence: 477440C
  • Phone: 0402 239 551
  • Email: smgelectrical@hotmail.com
  • Address: 5 Freeman St, New Lambton NSW 2305

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.

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